Since most are repetitive and fall into a finite number of categories, we’ve collected them into this guidance! It’s just excellent training to answer all the same questions repeatedly. How did he turn the lion’s roar into the kitten’s purr? Neither years of negotiator experience nor secret FBI methods of mind control nor superpowers are needed. Never once Kevin fell for the provocations, dodged all the client biting and scratching attempts without a shadow of fear. During these days, he handled 15 tricky customer service scenarios, most of which looked like lion-taming. It’s a lesson Kevin took this week, the hardest of his career in customer support. But still… upset, disgruntled, angry ー even the most difficult client can be negotiated.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |